Frequently Asked Questions

For sales inquires please email websales@dorcy.com

For problems with Dorcy Direct orders or from products purchased on Dorcy Direct.com  please email sales@dorcydirect.com.

For product support for Dorcy items NOT purchased on Dorcy Direct please email our support department at support@dorcy.com or fill out our Customer Support form.

1. Why do you need my address for support inquiries?

If you provide your address it will allow us to ship your replacement parts quickly if your product is covered under warranty.

2. Can I purchase replacement parts for my flashlight?

Yes, in most cases replacement parts are available at http://www.dorcydirect.com/c-11-replacement-parts.aspx.

3. Can I purchase flashlights and other lighting products direct from Dorcy?

Yes, products are available are on our retail site www.dorcydirect.com. To become a distributor email Sales Inquiries.

4. I think my Dorcy product may be defective. What should I do?

For fastest response to your issue, please fill out the Customer Support form or email our customer service department at support@dorcy.com. We will return your email within 1 to 2 business days.

5. My Spotlight will not charge or does not work. What should I do?

Replacement batteries and bulbs are available on line at http://www.dorcydirect.com/c-17-spotlight-parts.aspx.

Most Spotlights contain Lead Acid Batteries and must be cared for properly and charged frequently. Dorcy will replace a defective lead acid battery will proof or purchase in the form of a retail / online receipt within 1 year of purchase or you may return the actual battery.

    

6. Does Dorcy International offer a Lifetime Warranty?

No. Dorcy offers a limited One Year Warranty on most of our products. Click Here To View Warranty -   Must have RMA number to return product

7. The battery holder is broken in my LED flashlight. What do I do?

Please visit http://www.dorcydirect.com/c-19-flashlight-parts.aspx for our full line of replacement battery holders.  Use coupon code batteryholder

If product is less than 1 year old please fill out the Customer Support form. and ask for RMA number.

8. My lens is broken on my spot light or LED flashlight. What can I do?

Unfortunately, we do not offer replacement lenses for our products.

9. I need a holster for my Dorcy Flashlight. Where can I get one.

Holsters are available on our retail website http://www.dorcydirect.com/c-19-flashlight-parts.aspx for our 3AAA and 6AAA LED flashlights.

10. I placed an order and received the wrong item. What can I do?

Please email customer support at sales@dorcydirect.com for quickest resolution to your issue. Please include the order number, item number and other important information. We will return your email within 1 to 2 business days.

11. Coupon Code?

Dorcy Direct provides coupon codes. Coupons codes can be entered on the cart page to apply discounts. Enter code on cart page and select update cart. Coupons codes are subject to review based on availability and acceptance . battery holder coupons are only valid on battery holders

12. Where can I properly dispose of my battery?

Please call your local Waster Management company for vendors in your immediate area or visit www.rbrc.org to find the nearest location to you.

RMA - Return Merchandise Authorization

 

Dorcy product return services are available according to the following policy. Please follow the steps listed below to begin the product return process.  If you need further assistance, please feel free to contact us at support@dorcy.com  

Step 1

Verify that the product is a Dorcy Lighting product and has been purchased within the 1 year warranty period.  Bulbs and batteries are excluded in the warranty. Any modifications, tampering, abuse of the products will void warranty.

Step 2

Contact support@dorcy.com to have a RMA number issued. We cannot accept returns without a valid RMA . Generally, the following information is needed for a RMA request to be approved:  Item number, date of purchase, receipt, problem description.  

Step 3

You will receive a valid RMA number via email response. Your RMA request should be processed within 3 business days. If you do not receive any response, please contact us at support@dorcy.com .

Step 4

Clearly mark the RMA number on the outside of the shipping packaging. Please be advised that Dorcy will not accept any packages without a valid RMA number clearly marked. The RMA number is only valid for one return. All unauthorized returns will be discarded.  Any information entered incorrectly may result in delays or void of the RMA request. RMA number, Name, address, item number, purchased date, problem description if required, include printouts of any correspondence related to the return as well as your full Warranty

Dorcy’s repair/replacement service is based on volume and product availability.  Products that are out of stock may require longer turnaround time.

We do not carry replacement parts for all flashlights and lanterns. Please check out our website for available parts.   http://www.dorcydirect.com/c-11-replacement-parts.aspx

You will receive email notification of your product shipping.

Warranty (Excluding batteries): This product is warranted to be free from defect in material or workmanship for one year from date of purchase. If product is defective, please return to Dorcy for repair or replacement. Dorcy reserves the right to substitute product of equal value or lesser value if returned product is not available.